Website and Client Service Terms

Local Business Factory is operated by Teneo Publishing, LLC. This site describes website, receptionist, follow-up, reporting, intake, and discovery-call services. Submitting a form or signing in does not enroll you in a paid plan or authorize new charges.

Your accepted written order or service agreement identifies your base monthly fee, included services, setup fees, usage-billing start date, cancellation terms and any agreed exceptions. The Riley terms below apply when Riley usage is included in that agreement. They do not automatically change an existing agreement or make every client’s base price the same.

Your base monthly fee and Riley usage are separate. Unless your accepted agreement specifies a different rate, Riley voice usage is billed at twice the actual provider cost: provider cost plus a 100% markup. This covers the measured AI voice, AI model and telephone-call costs attributable to your account. It is not a fixed price per minute; costs vary with call length and provider charges.

For example, $10 in measured provider costs produces a $20 Riley usage charge. A client with a $49 base plan would pay $69 for that month before taxes or other separately approved charges. The $49 figure is an example, not the base price of every plan.

Measured Riley usage is added as a separate line on your monthly base-plan renewal invoice. Provider charges can arrive later than the call; eligible usage that misses an invoice can appear on a later monthly invoice. We do not charge the same usage twice or bill usage from before the start date in your accepted agreement.

Your owner dashboard shows call activity, available transcripts and voicemail recordings, usage and billing status. Recent cost figures may change while provider charges settle. Our authorized service operators can access these records to support your account and reconcile usage. Factory verification calls marked as tests and calls classified as spam are excluded from client usage charges.

Unless your accepted agreement sets a different ceiling, the Riley usage line is capped at $100 on each monthly renewal invoice, separate from your base fee. Usage charges above that invoice ceiling are waived, not rolled into future debt. Eligible usage that arrives late remains subject to the ceiling on the invoice where it appears.

The default call-routing budget is also $100 and resets on the first day of each calendar month at 00:00 UTC; this may differ from your invoice renewal date. Your dashboard shows a warning at $80. Calls in progress can temporarily reserve part of the remaining budget, so Riley may stop accepting AI calls before the displayed settled usage reaches $100. The warning is shown in the dashboard; it is not a guaranteed text or email alert.

AI calls have a 10-minute maximum. When the available call budget is insufficient, new calls can go to voicemail with a 2-minute recording limit. Repeated calls and unusually high call volume may be limited; service or budget-check failures may cause a busy signal. These controls limit usage but do not guarantee that every call will be answered.

Phone-number rental, recording storage, SMS, your own carrier or forwarding charges, taxes and other third-party services are outside this Riley voice-usage calculation and ceiling. Charges we bill for those services require a separate written agreement. Your own providers may bill you directly.

We provide setup instructions in your owner dashboard. You supply accurate business information, hours and routing preferences; grant the necessary phone-system and calendar permissions; complete the applicable messaging permissions; and listen to a test call before forwarding customer calls. A deployed website or successful automated test does not mean your phone forwarding or calendar is connected.

Riley uses AI and can misunderstand a caller or make a mistake. Review important messages, transcripts and appointment details, and keep a human contact and an alternative way for customers to reach your business. Riley is not an emergency service. Available call transcripts and voicemail recordings are accessible through your authenticated owner account; a transcript is not guaranteed for every call.

The usage total can vary each month at the agreed rate. Changes to the base fee, markup or usage ceiling require a written agreement before they apply. Publishing a new terms page does not itself authorize a price change or accept terms on your behalf.

To stop Riley or question a usage charge, contact assistant@localbusinessfactory.com. We will help disable Riley and adjust forwarding; confirm that your business number reaches the destination you want. Usage incurred before Riley is disabled may still appear on a later invoice under the agreed ceiling. Stopping Riley does not by itself cancel your base plan; that plan’s cancellation terms remain in your agreement.

SMS terms: by checking the separate SMS-consent box on a form, you agree to receive recurring automated messages from Local Business Factory about the request you made, including customer-care and follow-up messages. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.

Reply STOP to any text to opt out and HELP for help. Your opt-in applies only to Local Business Factory; we do not sell, share, or use it to send third-party or affiliate marketing messages. See our Privacy Notice for how we handle mobile information and messaging consent.

Do not submit passwords, confidential customer lists, sensitive financial information, regulated health information, or private legal documents through public forms.

Legal, compliance, claim-verification, and business-formation content on this site is general template information, not legal advice. Consult an attorney for your situation.